#Moneyline bank update
#Moneyline bank upgrade
#Moneyline bank full

We will communicate the details about the value-added benefits, ahead of the scheduled final roll-out date,” JMMB said, without naming the specific date. “The upgraded JMMB Moneyline is expected to deliver an improved user experience for our clients who use that platform.

#Moneyline bank upgrade

While it edges closer to rectifying the banking issue, the group plans to finalise the upgrade of the Moneyline platform on schedule for the 2020-21 financial year – which would put the deadline at March 2021. JMMB operates its Moneyline system in Trinidad & Tobago, Dominican Republic and Jamaica. The total value of fees already forgone by the banking institution was not disclosed. Over the past months, JMMB has responded to the inconveniences caused to its clients with the temporary waiver of fees on several transactions, including those settled through the Automated Clearing House, or ACH, system, international wire transfer, manager’s cheque, and other cheques and foreign drafts.Īdditionally, the bank is also reimbursing third-party costs to clients who may incur late fees and charges on obligations, such as utility bills, as a result of their inability to complete the transactions through the Moneyline system. We have been working with our partners and since our communiqué from our CEO over two weeks ago, we have had significant success as our system availability improved,” the bank told the Financial Gleaner via email. “We wish to underscore our unwavering commitment to continue to work assiduously, to ensure that there is consistent access to Moneyline, for all clients. Sign up for The Gleaner’s morning and evening newsletters.

The glitches have not affected the investment side of the platform, and JMMB Group has not said how it is that just banking customers alone are affected, and even more, why the problem has manifested in just one of its markets, Jamaica, its home ground. It followed on a letter from JMMB Bank CEO Jerome Smalling, who, in outlining the issue in August, also asked clients for their patience.įurther assurances came this week through the group’s communications office in response to queries on the fundamental nature of the problem and its resolution.

#Moneyline bank update

The update comes roughly two weeks after Group CEO Keith Duncan penned a personal letter to JMMB clients, apologising for the “frustration and disruptions” that the system has caused.

#Moneyline bank full

The problem has been ongoing for three months, at a time when the banking sector in general has been trying to migrate customers online to conform with distancing protocols to keep the coronavirus at bay.īut this week, JMMB told the Financial Gleaner that it is 99.9 per cent on the way towards full rectification of the issue, and that normality has resumed for some of its online banking services.

Plans for the upgrading of JMMB Group’s Moneyline platform across the three countries in which it operates are still on the cards, but right now the focus is on resolving a thorny technical problem that has hobbled the banking side of the platform in Jamaica.